Privacy Policy

Ireland Virtual Office, operated by Workhub Offices Limited (CRO 697385) ("we", "us", "our"), is committed to protecting your personal data. This policy explains what we collect, why we collect it, and the rights you have under the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

Information we collect

We may collect and process the following information:

• Contact details such as your name, email address, phone number, and postal address.
• Business details such as your company name and registration number.
• Account and order information, including the plan and location you select.
• Correspondence you send us, including mail we receive and handle on your behalf.
• Technical and usage data, such as your IP address, browser and device type, the pages you visit and how you arrived (including which advert you clicked). We collect analytics and marketing data through cookies and similar technologies only if you allow them. See our Cookie Policy.

How we use your information

We use your personal data to:

• Provide and administer your virtual office and mail handling services.
• Process payments and manage your account.
• Communicate with you about your service and respond to enquiries.
• Meet our legal and regulatory obligations.

Legal basis for processing

We process your data to perform our contract with you, to comply with legal obligations, and on the basis of our legitimate interests in operating and improving our services. We rely on your consent before we use analytics or marketing cookies and similar technologies (Article 6(1)(a) GDPR and Regulation 5 of S.I. 336/2011). You can withdraw consent at any time using Cookie settings at the bottom of every page. Withdrawal does not affect processing before you withdrew.

Sharing your information

We do not sell your personal data. We share it with service providers who help us deliver our services (such as payment processors and email providers), and with authorities where we are legally required to do so.

If you allow analytics or marketing cookies, we also work with these partners, each acting as a separate controller for the data its tags collect:

• Google Ireland Limited: Google Analytics 4 (how the site is used) and Google Ads (whether our Google adverts lead to enquiries or purchases).
• OpenAI Ireland Limited: the OpenAI Ads measurement pixel, for adverts we run in ChatGPT. When you send an enquiry, buy a plan or tap our phone number after arriving from one of our ChatGPT adverts, the pixel tells OpenAI the action happened, with a click reference, the page address, the time and, for purchases, the order value. Where automatic advanced matching is enabled, it may also send a one-way coded (SHA-256 hashed) version of the email address or phone number you entered. OpenAI uses this to report results to us and, under its own privacy policy, to measure and improve its services, including the relevance of adverts shown to ChatGPT Free and Go users.

We never share the content of your messages, or any special category data, with these partners.

Google and OpenAI may process data in the United States. These transfers rely on the EU-U.S. Data Privacy Framework and/or the European Commission's Standard Contractual Clauses.

Data retention

We keep your personal data only for as long as necessary to provide our services and to meet our legal obligations, after which it is securely deleted or anonymised. Analytics data is kept for up to 14 months. Advertising cookies expire as listed in our Cookie Policy.

Your rights

Under the GDPR you have the right to access, correct, erase, restrict, and object to the processing of your personal data, and the right to data portability. You may also lodge a complaint with the Irish Data Protection Commission.

Contact us

For any privacy query or to exercise your rights, contact us at info@workhub.ie or write to 77 Camden Street Lower, Dublin, D02 XE80.